Acroprint Knowledgebase RSS Get notified of updates via your RSS reader http://www.acroprint.biz/kbase/ I need help installing timeQplus Network. The clients won't communicate with the server. http://www.acroprint.biz/kbase/entry/200/ If you are experiencing difficulties getting the timeQplus Network client software installations to communicate with the server software installation, please download or print the network troubleshooting guide and follow the steps outlined. timeQplus Version 3/timeQplus v3 Software Fri, 27 Apr 2012 11:46:02 -0400 I need help installing Attendance Rx Network. The clients won't communicate with the server. http://www.acroprint.biz/kbase/entry/9/ If you are experiencing difficulties getting the Attendance Rx Network client software installations to communicate with the server software installation, please download or print the network troubleshooting worksheet and follow the steps... Attendance Rx software & systems/Attendance Rx Software Fri, 27 Apr 2012 11:43:17 -0400 We have temporary workers who do not have badges, but need to clock in or out. How can they use the timeQplus badge terminal without a badge? http://www.acroprint.biz/kbase/entry/214/ If you have temporary workers who will need to punch In/Out on the badge time clock/terminal but do not have a badge: When configuring the new employee on the timeQplus Server, input the employee Name and UserID. Also type the same UserID... timeQplus Product Suite (versions 4 and above)/TQ600BC Barcode Badge Terminals Mon, 16 Apr 2012 15:54:35 -0400 How can I tell what method was used to record an employee time entry / punch? http://www.acroprint.biz/kbase/entry/208/ Punches can be entered via PC or keyboard punch, through a biometric or badge terminal or inserted manually by a supervisor. To see which method was used to record a specific time entry / punch: Log in to the timeQplus software as an... timeQplus Product Suite (versions 4 and above) Fri, 13 Apr 2012 16:09:43 -0400 How do I change an employee badge number in timeQplus if the enrolled badge is lost or disabled? http://www.acroprint.biz/kbase/entry/218/ If an badge is lost, damaged or otherwise become unusable, you may find you need to change the assigned badge number for that employee. To update the badge number follow these steps: Log in to the timeQplus software as the Administrator. ... timeQplus Product Suite (versions 4 and above)/TQ600BC Barcode Badge Terminals Fri, 13 Apr 2012 16:07:44 -0400 How do I set up and use Work Codes in the timeQplus software and clocks? http://www.acroprint.biz/kbase/entry/211/ Please download and print the Work Code Quick Start Guide for more information on setting up and using work codes. timeQplus Product Suite (versions 4 and above) Fri, 13 Apr 2012 16:00:27 -0400 How do I enroll employees on a remote badge terminal (time clock)? http://www.acroprint.biz/kbase/entry/210/ The timeQplus application will allow you to install and use timeQplus time clocks (terminals) at locations outside of your Local Area Network (LAN). These are referred to as “remote” or “USB” terminals. Employee registration data and... timeQplus Product Suite (versions 4 and above)/TQ600BC Barcode Badge Terminals Fri, 13 Apr 2012 15:59:45 -0400 How do I enroll employees on a timeQplus remote biometric terminal (clock)? http://www.acroprint.biz/kbase/entry/212/ The timeQplus application will allow you to install and use timeQplus time clocks (terminals) at locations outside of your Local Area Network (LAN). These are referred to as “remote” or “USB” terminals. Employee registration data and... timeQplus Product Suite (versions 4 and above)/TQ600B Biometric Terminals Fri, 13 Apr 2012 15:59:19 -0400 The clock will not read a fingerprint for an employee. How can they clock in and out at the biometric terminal? http://www.acroprint.biz/kbase/entry/213/ In rare cases, you may have a few workers who will need to punch in/out on a biometric time clock, but their fingerprints are not clear enough to be electronically recognized. These employees can be set up to use their UserID and a Password to punch... timeQplus Product Suite (versions 4 and above)/TQ600B Biometric Terminals Fri, 13 Apr 2012 15:58:50 -0400 How do I configure my firewall to accommodate the timeQplus software? http://www.acroprint.biz/kbase/entry/215/ Microsoft Windows Firewall: Microsoft has included firewall protection on Windows XP, Windows 2003 Server, Windows Vista, Windows Server 2008 and Windows 7. If you will be installing your timeQplus Server software on any of these operating... timeQplus Product Suite (versions 4 and above) Fri, 13 Apr 2012 15:58:16 -0400 How can I upgrade from Attendance Rx or an earlier version of timeQplus to the current version of timeQplus without losing my data? http://www.acroprint.biz/kbase/entry/216/ Please refer to the timeQplus Upgrade Quick Start for instructions on how to upgrade from Attendance Rx or an earlier version of timeQplus software to the current version. timeQplus Product Suite (versions 4 and above) Fri, 13 Apr 2012 15:56:32 -0400 How do I change an employee fingerprint template if the employee's enrolled finger will not read reliably? http://www.acroprint.biz/kbase/entry/217/ From time to time, you may need to enroll a new fingerprint template for an existing employee. To accomplish this, follow these steps: Log in to the timeQplus Server as an Administrator. Unassign the employee from all time clocks, and... timeQplus Product Suite (versions 4 and above)/TQ600B Biometric Terminals Fri, 13 Apr 2012 15:56:09 -0400 The timeQplus TQ600 clocks / terminals allow up to 5-digit ID numbers to enroll an employee. The timeQplus software PIN or USER ID field only has 4 digits. What numbers do I use? http://www.acroprint.biz/kbase/entry/206/ Enter the employee first in the timeQplus software. Make a note of the four digits that were entered in the software as an ID for that employee. At the TQ600 clock / terminal, add a leading zero (0) in front of the four digits to meet the digits... timeQplus Product Suite (versions 4 and above)/TQ600B Biometric Terminals Fri, 13 Apr 2012 15:55:24 -0400 How do the punches get transferred from the time clock (terminal) to the software? http://www.acroprint.biz/kbase/entry/207/ The process of automatically moving data from the time clock (terminal) to the software is called “polling.” The software is set up to poll automatically once every 60 minutes. If you need to transfer data from the clocks before the next... timeQplus Product Suite (versions 4 and above)/TQ600B Biometric Terminals Wed, 28 Mar 2012 16:36:36 -0400 My network is down and I need to process payroll. My TQ600 time clock is not designated as a "Remote" terminal. Can I still use a USB flash drive to upload employee punches from my TQ600 clock to the timeQplus software? http://www.acroprint.biz/kbase/entry/209/ Sometimes you may need to use a USB flash drive to upload employee punches from your TQ600 time clock / terminal to the timeQplus software. For instance, it could be that your network is down due to a server or router issue. Normally you can... timeQplus Product Suite (versions 4 and above)/TQ600B Biometric Terminals Wed, 28 Mar 2012 16:29:23 -0400